Impossible to File Ticket Without External Issue ID

Question

Is it possible to file a support ticket without an external issue ID I do not have one and the UI makes it a reuqired field Thank you

Trey Teter · Accepted Answer

Hello Vito That is indeed a slight bug however it is in visual only The functionality is actually fine There are certain cases that you can trigger a validation message on that field however you are actually just missing another field and you can submit the form without filling out the External Issue ID I am doing a patch release on the Portal now to fix this issue Thank you for finding this issue Trey Teter

Dan Collins · Answer

Hi Vito Is it a specific ticket type that this is happening for We are able to file tickets without that external ID field filled Is it possible that another field is actually triggering the requirement Here is a screenshot of what I get when going to file a ticket file upload files 1631630074286 image png

Answers 2