Hello Vito,
That is indeed a slight bug, however it is in visual only. The functionality is actually fine. There are certain cases that you can trigger a validation message on that field, however you are actually just missing another field and you can submit the form without filling out the External Issue ID. I am doing a patch release on the Portal now to fix this issue.
Thank you for finding this issue,
Trey Teter
Hello Vito,
That is indeed a slight bug, however it is in visual only. The functionality is actually fine. There are certain cases that you can trigger a validation message on that field, however you are actually just missing another field and you can submit the form without filling out the External Issue ID. I am doing a patch release on the Portal now to fix this issue.
Thank you for finding this issue,
Trey Teter
Impossible to File Ticket Without External Issue ID
Hello Vito,
That is indeed a slight bug, however it is in visual only. The functionality is actually fine. There are certain cases that you can trigger a validation message on that field, however you are actually just missing another field and you can submit the form without filling out the External Issue ID. I am doing a patch release on the Portal now to fix this issue.
Thank you for finding this issue,
Trey Teter