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Good morning Alan,
When you say that the button is showing up gray/black, does it look like one of the attached screenshots? If so, that's indicative that the theme properties are not being loaded and injected into the iframe. A couple of questions to help move forward:
- Can you tell me what mobile devices you are experiencing this issue with?
- Are you experiencing this in the mobile browser or the compiled mobile app?


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3 years ago
3 years ago
Good morning Kristopher,
Yes, that is correct about the coloring. The device examples I was told were the iPhone 12 and iPhone 12 Pro Max and they were using the mobile app not the browser. Let me know if you need any further details and thanks for any help in advance.
Alan
— Alan Perse 3 years ago