I keep trying to test a feature in our sandbox that a third party built for us, but every time I try to navigate it I get an error that says "failed to load this feature, try again later". I confirmed that the feature is indeed installed, but the console log never shows me what error is occuring to the feature's loading

I keep trying to test a feature in our sandbox that a third party built for us, but every time I try to navigate it I get an error that says "failed to load this feature, try again later". I confirmed that the feature is indeed installed, but the console log never shows me what error is occuring