Hello,
It slightly depends if the button you are pushing is Q2 Console or Q2 Central. For Q2 Console, you could try and reproduce in the sandbox with: https://docs.q2developer.com/docs/tutorials/backoffice/console/index.html for Q2 Central you can try: https://docs.q2developer.com/docs/tutorials/backoffice/central/index.html if you can reproduce the experience in the sandbox then the shape should be the same between the sandbox and Staging/Production. If you cannot reproduce in the sandbox I would recommend making a ticket on the topic to see if the team can guide you to make a way for you to reproduce in the sandbox.
-Trey